Privacy Policy

Personal information means any information that could identify you e.g. your name, title, phone number, IP address (or other transaction data used when responding to a market research questionnaire), e-mail and mailing address. Further details are described below.
Please note SoundOut does not collect Personal information in an ordinary course of its business, however may act as a controller or a processor depending on the activities or services performed as further described in this policy.

SoundOut is the controller making decisions on how personal data is used in the context of our Services (collectively referred to as “SoundOut”, “we”, “us” or “our” in this privacy policy).
We have designated a Data Protection Officer (DPO) who is responsible for addressing inquiries related to this privacy policy. If you have any questions or wish to exercise your legal rights, please contact our data privacy team using the provided contact information.

Please note that in some cases SoundOut may carry out the activities referred to in this policy in our capacity as a data processor acting on behalf of our clients.

Our full details are:

Full name of legal entity: Shisho Data Limited, trading as SoundOut 

Email address: info@soundout.com

Postal address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

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You are entitled to file a complaint with the Information Commissioner’s Office (ICO), the UK authority responsible for data protection matters, at any time. However, we kindly request that you first contact us to address your concerns before approaching the ICO.
 

By accessing SoundOut.com or any other site operated by SoundOut where you can use our services (“Services”), act as a visitor of our sites, participate in market research studies or accept to receive our marketing materials you acknowledge and agree to the practices outlined in this policy and confirm that you consent to the collection and use of the information as outlined in this policy. Please read this policy carefully.

This version was last updated in June 2024. Any changes we make to this policy in the future will be posted on this page and informed to you.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your dealings with us.

We collect and process the following data on our site, through online market research studies via:
1. Direct interactions:

•    Information you provide by filling in forms on our sites, including when you register a user account, sign up to attend a webinar, enter our online market research study or receive a newsletter, request Services, report a problem or contact us for any purpose. Such data may include your username and password, your interests, preferences, feedback and study responses (“Profile Data”).

2. Automated technologies: 

•    Technical information and information about your use of the site and Test Your Ad/Brand/Idea portal (“Technical and Usage Data”):
•    Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
•    Information about your visit, including the full Uniform Resource Locators from which you have visited our site
•    Projects you viewed or searched for;
•    Page response times, download errors, length of visits to certain pages, or page interaction information (such as scrolling, clicks, and mouse-overs);
•    Browsing history, such as information about how you navigate within our Services, your past and current sessions, your browsing history and which elements of our Services you use the most.
3. Third parties:
•    Information obtained from certain third parties such as e.g. the person(s) arranging for you to access Services in order to set up a user account for you;
•    Information obtained from publicly available sources (only where permissible) such e.g. public websites, open government databases or other data in the public domain.
We also gather, utilise, and share aggregated data, which includes statistical information solely for back office purposes and improvement of our Services. Such aggregated data may be derived from your personal data but is not classified as personal data under the law, as it does not directly or indirectly disclose your identity. For instance, data on how you and others utilise a particular feature may be collected and combined, with personal information excluded from the resulting data. However, if we merge or link aggregated data with your personal data in a manner that directly or indirectly identifies you, we handle the merged data as personal data, subject to the terms of this privacy policy.
SoundOut might use data collected about you for the purposes of detecting and preventing breaches of the SoundOut’s network security, the law or any applicable T&Cs, support, capacity planning and the operation or improvement of SoundOut’s Services. By leveraging this data, we aim to maintain a secure and efficient environment while continuously improving the quality and functionality of our Services. Please see below for more details.

We process personal information about you on the basis that it is:

•    Necessary for the performance of a contract or Service request;
•    Where you give us your consent: we will only seek your consent for specific uses of personal information. We will collect your consent separately and ensure that it is explicitly clear that we are requesting your consent;
•    For compliance with a legal obligation (e.g., to respond to a court order or a regulator);
•    Where we have a legitimate interest to do so as shown below.
This shows our use of your personal data collected through this site, and the legal basis under which we process it.

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We share personal information within the SoundOut group companies, with our business partners and third party service providers but will do so only when necessary to enable us to deliver our Services, to control the quality of our studies, keep an internal record of communication we have sent to you, register you as a new customer, manage payments, enable you to partake in a competition or prize draw, administer and improve our sites or respond to any questions. These providers help us build and run the Services e.g. provision of login service, tracking tools, etc. as available to you from time to time and as directed by you through the use of our Services. Our third-party service providers are not permitted to share or use personal information we make available to them for any purpose other than to provide services to us. For full details please contact info@SoundOut.com.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) or the UK. It may also be processed by staff operating outside the EEA or the UK who work for us or for one of our suppliers or group companies. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

When we transfer personal information internationally, we put in place safeguards in accordance with applicable law (including Articles 44 to 50 of the EU General Data Protection Regulation). If you would like to know more about our data transfer practices and obtain copies of any relevant safeguarding measures, please contact our Privacy Team using the contact form on our site.

Please protect your data at all times. Make sure that nobody can see over your shoulder when typing in personal information and close your browser when you have finished.

SoundOut and its third party suppliers, have used their reasonable endeavors to ensure that access to information provided is secure. We work to protect the security of your information during transmission. The site is secured using a SSL Web Server Certificate to offer you secure communications by automatically encrypting all data when it is entered.

You should be aware that the computer that you use must also be secure, and include the latest operating system, software and anti-virus updates. The use of a shared computer to connect to the online-payments system could increase the risk that others will see your sensitive information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

We retain your information in accordance with the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information as explained above, the amount and sensitivity of the information, the potential risk from any unauthorized use or disclosure of the information, and our legal and regulatory obligations.

Marketing 
We deliver marketing and event communications to you via the SoundOut or the general SoundOut newsletter and will ask you to explicitly opt in to receive direct marketing from us via these channels.

If we send you a marketing communication, it will include instructions on how to opt out of receiving these communications in the future.

Even if you opt out of receiving marketing communications by email, we may still send you Service communications or important transactional information related to your accounts and Subscriptions (for purposes such as providing customer support).

Links To Other Websites

Our site may contain links to and from the websites of our partner networks and affiliates or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your legal rights
You have the following rights in relation to your personal information. Please note that certain rights may apply only under specific circumstances and can vary based on the legal basis of data processing or your location:

• The right to enquire about processing of your personal data and, if we are processing it, to learn about details of that processing (as well as obtaining a copy of your personal data);

• The right to ask us to correct any personal data that we hold about you that is inaccurate or incomplete;

• The right to ask us to delete personal data that we hold about you;

• The right to object to how we are processing your personal data, and to request restrictions on how we are  processing your personal data;

• The right to have your personal data provided to you in a structured and commonly-used electronic format. You can also ask us to transfer your personal data directly to another company if that is  feasible;

• The right to withdraw consent.
   

If you would like to exercise any of these rights, such as opting out of marketing communications, you can use the unsubscribe button included in our email correspondence. Alternatively, you can contact us at info@SoundOut.com.

Please note that in certain situations, we may need to verify your identity and ask you to provide more information to help us understand your request better. Excessive requests may be subject to an administrative fee.

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They cannot harm your computer.

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We use cookies on our site to enhance your experience, improve site functionality, remember your preferences, and for analytical and marketing purposes. These cookies can be broadly categorised as follows:

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• Necessary Cookies: These are essential for the operation of our website. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

• Preference Cookies: These cookies remember your preferences and settings to make your interaction with our website smoother and more personalised.

• Analytical Cookies: These cookies help us understand how visitors interact with our website. This information helps us improve the overall user experience.

• Marketing Cookies: These cookies are used by our marketing teams to inform and shape our marketing strategies. They help us understand which products are of interest to you by tracking your online activity across our websites. The aim of these cookies is to enhance your online experience and ensure that the marketing content you receive aligns with your interests.

Please remember, your experience on our website may be influenced by your cookie settings. If you choose to decline certain types of cookies, it may impact your experience and the services we are able to offer.

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We encourage you to check the cookie declaration regularly to stay informed about the cookies we use and how we use them.